Dan Stakeley

Boyers, Pennsylvania

Data Center Infrastructure Technician II

• Deliver hands-on smart hands and data center infrastructure services for customer environments within a mission-critical facility.
• Perform rack and stack installations, equipment deployments, removals, and relocations; install, troubleshoot, maintain, and validate network and infrastructure equipment.
• Install and troubleshoot copper and fiber optic cabling, including multimode and single-mode fiber; perform fiber termination and fusion splicing for infrastructure projects.
• Build and modify cross-connects and demarcation infrastructure.
• Troubleshoot network connectivity, circuits, equipment, cabling, and infrastructure issues, including internal network, security, and building management systems.
• Support customer and circuit migrations from planning and implementation through validation and documentation.
• Perform power and circuit audits to validate infrastructure and equipment requirements.
• Author and execute Methods of Procedure (MOPs) for infrastructure work; submit and manage changes through established change-management processes.
• Coordinate with network engineering, security, facilities, customers, vendors, and other technical teams to complete infrastructure projects.
• Own projects from planning and preparation through implementation, testing, validation, and documentation, frequently handling complex or specialized assignments requiring independent troubleshooting and broad data center infrastructure knowledge.
• Participate in on-call support and respond to infrastructure issues in a mission-critical environment.

Boyers, Pennsylvania

Data Center Infrastructure Technician I

• Supported daily data center operations and customer smart hands requests.
• Performed equipment installations, rack/stack work, cabling, troubleshooting, and infrastructure changes.
• Assisted with network and circuit migrations and connectivity troubleshooting.
• Worked with copper and fiber infrastructure, including cross-connects.
• Supported power audits and infrastructure validation; created documentation and assisted with MOP and change-control processes.
• Coordinated with customers, vendors, and internal technical teams to complete service requests.
• Promoted to Technician II after demonstrating increased technical capability, independence, and ownership.

Healthcare Telecommunications Technician

• Provided field-based telecommunications and technology support for healthcare facilities.
• Installed, configured, and supported Nurse Call, Nurse Tracking, Security, and Sound Masking systems.
• Performed structured cabling and infrastructure installations.
• Troubleshot field hardware, cabling, connectivity, and system issues, working directly with healthcare facilities and customers to diagnose and resolve technical problems.
• Supported infrastructure deployments and installations in active healthcare environments, coordinating field work while maintaining customer service and operational requirements.

Senior Authorization Specialist

• Provided operational leadership and oversight for a team of approximately 10 employees supporting medical equipment authorization processes.
• Delivered training, coaching, and day-to-day guidance; reviewed work for accuracy, completeness, and compliance with established processes.
• Served as a point of escalation for complex authorization and process issues, coordinating with internal departments, healthcare providers, and insurance companies.
• Prioritized and managed authorization submissions based on business and customer requirements, balancing workload, quality, accuracy, and turnaround requirements to support team performance.
• Helped resolve issues and improve workflow efficiency.

Technical Support Specialist

• Provided technical support for customers and internal users within a medical technology organization.
• Troubleshot technical issues involving software, hardware, networking, and connected medical technology.
• Assisted customers with technical problems and provided step-by-step troubleshooting; diagnosed issues and coordinated escalations when problems required additional technical resources.
• Documented customer issues, troubleshooting steps, and resolutions.
• Worked across departments to resolve complex customer and technical problems, developing strong experience in customer service, technical troubleshooting, issue ownership, and problem resolution.